Delivery & Returns

Delivery; 

Delivery may be effected depending on stock availability, although payments can be processed at the checkout. Changes to the delivery address made by the purchaser after the goods have been dispatched will incur additional charge. If the delivery address is incorrect/incomplete or an order is placed without suitable contact details resulting in the loss of goods a new order will need to be placed. Shower Outlet accepts no liability for losses in such circumstances. Restocking charges or additional transport charges also apply for incorrect address which are returned to sender, charges will vary on package size and location. 


Delivery dates including express & international delivery options are approximate and no liability whatsoever is accepted in respect of late deliveries. Packages can be left in safe place or neighbour under carrier instruction. Do not arrange for a tradesman to install the items until after they have been delivered and checked for damage. Please note; Orders can not be cancelled once dispatched via our warehouse but can be returned on receipt.

In certain circumstances where large items are being ordered for delivery to remote locations (Scottish Islands, N.Ireland, Channel Islands) there will be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost. Without prejudice to the statutory rights afforded to consumers under UK law, Shower Outlet accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, fire, legislation or other factors outside its control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you with fourteen (14_ days of order placement that products will not be shipped as ordered. In such cases Shower Outlet will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that your order from Shower Outlet with sufficient lead time to prevent any or disappointment resulting from such non-shipment.


Export Charges;
Since the end of 2020 - custom charges are applied to most European destinations. When ordering outside the UK please be aware of the import charges that may be applied to goods. These charges are typically added as goods are processed through customs where the courier will request any import charges owed.

Please be advised
- if goods are returned to sender stating import charge unpaid, transport & non payment charges will apply, this amount will be deducted from any refund/s processed. If you are unsure regarding import charges please contact us prior to purchase.



Returns;
Our standard returns policy entitles you to a full refund of the purchase price excluding postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 14 working days. In addition; returned with the original packing to avoid the products being damaged on the return journey. There are a number of online parcel providers who are able to handle large package returns including the leading online provider https://www.transglobalexpress.co.uk. 


Disclaimers and Limitations on Shower Outlet's Liability;

SHOWER OUTLET DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.
PRODUCTS PURCHASED FROM SHOWER OUTLET, ARE WARRANTED IN ACCORDANCES WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST SHOWEROUTLET, BUT ONLY AGAINST THE PERSON GIVING THEM.
EXCEPT AS PROVIDED ABOVE THERE ARE NO OTHER WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OF IMPLIED, STATUTORY OR OTHERWISE, AND ALL SUCH TERMS ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW.